http://www.latestvacancies.com/domestic-general/RSSFeed.asp Domestic and General RSS Feed en-us Domestic and Genral RSS Feed Tue, 23 Apr 2024 08:50:40 EST 240 http://www.latestvacancies.com/domestic-general/RSSFeed.asp http://www.latestvacancies.com/domestic-general/RSSFeed.asp https://domesticandgeneral.current-vacancies.com/Jobs/Advert/3450236?FromSearch=False Early applications encouraged with a start date of 7th of May 2024. Are you a natural-born salesperson?Do you always put your customers first?Want to work for a great company with amazing benefits?If it’s a YES, YES, and YES you should join us as a Customer Sales Advisor. Who are we? We’re Domestic & General (D&G), a proud partner to many leading manufacturer and retail brands worldwide, providing appliance breakdown protection. Basically, if someone’s fridge, dishwasher or even their boiler breaks down, they can rely on us to sort it out. In the UK alone, almost 9 million customers do. Right now, we’re recruiting Customer Sales Advisors — a role that offers a great work-life balance, with some excellent employee benefits. What will you be doing? Acting as the first point of contact for customers who need help Assisting customers calling to register their appliances Using your wit, charm and best sales patter to upsell our products Building rapport with our customers and getting to know their needs Helping each customer find the protection package for them Don’t worry, we’re not about throwing you in at the deep end. We’ll help you find your feet with a three-week training programme. You’ll learn our systems, meet your colleagues, hone your sales technique, and love talking to our amazing customers. So, what do we need from you? A solid background in targeted sales or customer service. Ideally, you’ll have some experience of working alone or in a home-based role. Excellent attention to detail. Our customers mean a great deal to us, so want to get things right first time. Great communication skills to build relationships and listen to our customers. You’ll be a team player dedicated to providing the best customer experience. You’ll be calm, cool, and relaxed; able to juggle tasks while working quickly. Sound goo 3/28/2024 4:50:00 PM 4/23/2024 11:59:00 PM £23,000 per year DGNOT995158 Contact Centre Customer Contact £23,000 + Bonus Earning Potential of £8,700 per annum https://domesticandgeneral.current-vacancies.com/Jobs/Advert/3451002?FromSearch=False Are you a natural-born salesperson and have targeted sales experience? Do you always put your customers first?Want to work for a great company with amazing benefits?If it’s a YES, YES, and YES you should join us as a Customer Sales Advisor. Early applications encouraged with start dates throughout May! Who are we? We’re Domestic & General (D&G), a proud partner to many leading manufacturer and retail brands worldwide, providing appliance breakdown protection. Basically, if someone’s fridge, dishwasher or even their boiler breaks down, they can rely on us to sort it out. In the UK alone, almost 9 million customers do. Right now, we’re recruiting Customer Sales Advisors — a role that offers a great work-life balance, with some excellent employee benefits. What will you be doing? You’ll be calling our customers to check their appliances are covered Using your wit, charm and best sales patter to upsell our products Building rapport with our customers and getting to know their needs Helping each customer find the protection package for them Don’t worry, we’re not about throwing you in at the deep end. We’ll help you find your feet with a two-week training programme. You’ll learn our systems, meet your colleagues, hone your sales technique, and love talking to our amazing customers. So, what do we need from you? A solid background in targeted sales. Ideally, you’ll have some experience of working alone or in a home-based role. Excellent attention to detail. Our customers mean a great deal to us, so want to get things right first time. Great communication skills to build relationships and listen to our customers. You’ll be a team player dedicated to providing the best customer experience. You’ll be calm, cool, and relaxed; able to juggle tasks while working quickly. Sound good? There’s more... We've just o 4/2/2024 11:18:00 AM 4/23/2024 11:59:00 PM £23,000 DGNOT995358 Contact Centre Customer Contact £23,000 per year + Average OTE Bonus of £7,200 per annum https://domesticandgeneral.current-vacancies.com/Jobs/Advert/3427923?FromSearch=False Join D&G in 2024. Start date: May 15th Are you a natural-born salesperson?Do you always put your customers first?Want to work for a great company with amazing benefits?If it’s a YES, YES, and YES you should join us as a Customer Sales Advisor. Who are we? We’re Domestic & General (D&G), a proud partner to many leading manufacturer and retail brands worldwide, providing appliance breakdown protection. Basically, if someone’s fridge, dishwasher or even their boiler breaks down, they can rely on us to sort it out. In the UK alone, almost 9 million customers do. Right now, we’re recruiting Customer Sales Advisors — a role that offers a great work-life balance, with some excellent employee benefits. What will you be doing? Acting as the first point of contact for customers who need help Assisting customers calling to register their appliances Using your wit, charm and best sales patter to upsell our products Building rapport with our customers and getting to know their needs Helping each customer find the protection package for them Don’t worry, we’re not about throwing you in at the deep end. We’ll help you find your feet with a three-week training programme. You’ll learn our systems, meet your colleagues, hone your sales technique, and love talking to our amazing customers. So, what do we need from you? A solid background in targeted sales. Excellent attention to detail. Our customers mean a great deal to us, so want to get things right first time. Great communication skills to build relationships and listen to our customers. You’ll be a team player dedicated to providing the best customer experience. You’ll be calm, cool, and relaxed; able to juggle tasks while working quickly. Sound good? There’s more... Completely remote role, we will send you everything you need to work from home a week before your start d 3/8/2024 4:34:00 PM 4/25/2024 11:59:00 PM £23,000 per year DGNOT988830 Contact Centre Customer Contact £23,000 per year + Bonus Earning Potential of £8,700 per annum https://domesticandgeneral.current-vacancies.com/Jobs/Advert/3456954?FromSearch=False Join D&G in 2024. Early applications encouraged with multiple start dates throughout May and June! Are you a natural-born salesperson?Do you always put your customers first?Want to work for a great company with amazing benefits?If it’s a YES, YES, and YES you should join us as a Customer Sales Advisor. Who are we? We’re Domestic & General (D&G), a proud partner to many leading manufacturer and retail brands worldwide, providing appliance breakdown protection. Essentially, if someone’s fridge, dishwasher or even their boiler breaks down, they can rely on us to sort it out. In the UK alone, almost 9 million customers do. Right now, we’re recruiting Customer Sales Advisors for our Sky Outbound department — a role that offers a great work-life balance, in a fun environment with some excellent employee benefits. What will you be doing? You’ll be an ambassador for the market-leading Sky brand Making warm outbound sales calls to Sky customers to sell our protection Using your communication skills and knowledge to share the product benefits Building rapport with our customers and getting to know their needs Helping each customer find the right solution for them Don’t worry, we’re not about throwing you in at the deep end. We’ll help you find your feet with a three-week training programme. You’ll learn our systems, meet your colleagues, hone your sales technique, and love talking to our amazing customers. So, what do we need from you? A solid background in targeted sales. Ideally, you’ll have some experience of working alone or in a home-based role. Excellent attention to detail. Our customers mean a great deal to us, so want to get things right first time. Great communication skills to build relationships and listen to our customers. You’ll be a team player dedicated to providing the best customer experience. You&rsquo 4/5/2024 3:05:00 PM 4/26/2024 11:59:00 PM £23,000 DGNOT996650 Contact Centre Customer Contact £23,000 + Average Bonus Earnings of £6,000 per annum plus free Sky TV https://domesticandgeneral.current-vacancies.com/Jobs/Advert/3462262?FromSearch=False Salary: £41,000 OTE Contract: Permanent, full time with shift patterns between 9:30am-7pm, Mon-FriLocation: Remote Are you a highly, driven sales and people leader who has a passion for coaching and developing their teams to achieve fantastic results? Are you excited by a fast-paced and agile working environment where you can help us in our journey to achieve our vision to become a world class service organisation? We are now excited to be recruiting Team Leaders for our sales focused Sky Outbound department, which will be home based. We have changed how we recruit and onboard, so your journey with us will now be fully virtual, giving you the flexibility but still the full engaging experience that you deserve. This is a very exciting time to join us. Our future aim? To be a company that not only provides world class sales through customer service but also embodies a culture of high sales performance, digital capabilities, reward and recognition. Here’s what we can offer: We are now looking for passionate and dynamic leaders, with a proven track record of leading successful teams to consistently achieve high sales performance. Competitive basic salaries for our Contact Centre Team Leaders Uncapped bonus A vibrant and diverse culture that celebrates success, with a focus on quality and consistent high performance Great progression and development opportunities within the contact centre and wider business About You To be successful in this role, you will be able to: Demonstrate capability of delivering sales targets whilst providing our customers with an excellent level of service and engaging your team Target focused across all key metrics including team culture engagement scoring and customer NPS results Collaborate with peers and key stakeholders to share knowledge and ideas across the business Understand customer needs, with a focus on doing the right thing for our customers Disp 4/11/2024 11:47:00 AM 4/26/2024 11:59:00 PM £31,000 - £40,000 DGNOT995650 Contact Centre Customer Contact £41,000 OTE https://domesticandgeneral.current-vacancies.com/Jobs/Advert/3414502?FromSearch=False Operations Performance Manager – Complaints Salary: Competitive Contract: Permanent, 35hrs per week Mon-Fri. Location: Nationwide Hybrid - with regular travel to our Nottingham & Bedworth offices. We have an exciting new opportunity for an experienced Operations Manager, to join our Complaints team here at D&G. You’ll lead a team of 5 case handlers whilst working with key stakeholders within the business such as Operations, Product, Insight, Change, Risk & Compliance. Reporting to the Director of Complaints, the role provides a key opportunity to define and execute our complaint handling strategy and policies for the D&G group. Seeking continual improvements to our customer journey to deliver good customer outcomes, the role will also lead our Ombudsman teams, support a risk aware culture whilst owning operational change activities within the department. Key Responsibilities: Support the Director of Complaints with growth of the domain, utilising strong expertise and the ability to influence all relevant stakeholders. Manage a team of five Ombudsman Case handlers, ensuring compliance to SLA’s. Build strong relationships with key regulatory stakeholders, such as the Financial Ombudsman Service and Consumer Ombudsman Service. Maintain up to date knowledge of regulatory requirements for the handling of complaints and changes in legislation. Ensure that all processes are kept up to date to maintain a high level of regulatory compliance. Utilising a data-driven approach to improve efficiencies and effectiveness in the complaints handling process, to improve customer outcomes. Work closely with the business to ensure any examples of poor customer outcomes that have been highlighted through the Ombudsman, are addressed and improved. Work closely with the Complaints Operation to deliver an exceptional service to drive “first point of contact” resolution and drive, “best in class& 2/27/2024 9:42:00 AM 4/30/2024 11:59:00 PM Competitve DGNOT982700 Contact Centre Customer Contact Competitve https://domesticandgeneral.current-vacancies.com/Jobs/Advert/3466135?FromSearch=False Location: Nottingham (Hybrid) Contract Type: Permanent, 35hrs per week Mon-Fri We are excited to announce a new opportunity has arisen, for the role of Scheduling Team Leader within our Contact Centre Planning team. Reporting to the Tactical Planning & Routing Manager, the role is responsible for the leadership, coaching and development for nine, Scheduling Resource Analysts. Using effective communication with key stakeholders in the contact centre planning function, the role enables the business to meet its customer centric goals, through agreed scheduling solutions for circa. 2000 operational colleagues across the UK & EU. Key Responsibilities: Manage the Scheduling Resource Analyst Team. Driving a positive culture and engaging workforce to deliver high performing results. Accountable for the timely delivery of operationally viable schedules within contact centres, in line with the planning cycle. Work as one team with resource planning peers to deliver excellent service, by regularly reviewing schedule outputs vs demand requirements. Feedback any FTE and demand concerns to the Strategic Planning team, to support Resource/Demand Forums and recruitment actions. Obtain and openly receive feedback from wider Planning and Operations, to support future schedule production. Support the effective management of the flexible working process to ensure we help and support our people and maintain business requirements, where possible. Ownership of Annual Leave quota management and Bank Holiday coverage management, outside of the normal processes. Verint WFM system advocacy and ownership, supplying inhouse upskilling and troubleshooting as required. Collaborate with colleagues across D&G, valuing the contribution of all roles and functions, to drive the success of Customer Contact and attainment, for Group targets and objectives. Skills & Experience: Understanding of high-level Scheduling and Pl 4/16/2024 9:04:00 AM 4/30/2024 11:59:00 PM Competitive DGNOT996653 Contact Centre Customer Contact Competitive https://domesticandgeneral.current-vacancies.com/Jobs/Advert/3462372?FromSearch=False Contract Type: Permanent, Full time Location: Flexible working with visits to our office in Nottingham Are you a highly driven sales and people leader who has a passion for coaching and developing their teams to achieve fantastic results? Are you excited by a fast-paced and agile working environment where you can help us in our journey to achieve our vision to become a world class service organisation? We are now excited to be recruiting a Team Leader for Inbound Registrations department. It's a really exciting time to join us! We are a company that not only provides world class sales through customer service but also embodies a culture of high sales performance, digital capabilities, reward and recognition. Here’s what we can offer: We are now looking for passionate and dynamic leaders, with a proven track record of leading successful teams to consistently achieve high sales performance. Competitive basic salaries for our Contact Centre Team Leaders Excellent bonus potential An enhanced benefit package A vibrant and diverse culture that celebrates success, with a focus on quality and consistent high performance Great progression and development opportunities within the contact centre and wider business About You To be successful in this role, you will be able to: Demonstrate capability to delivering sales targets whilst providing our customers with an excellent level of service and engaging your team. Target focused across all key metrics including team culture engagement scoring and customer NPS results Commercially minded, you will have experience creating and maintaining a professional management culture Collaborate with peers and key stakeholders to share knowledge and ideas across the business Understand customer needs, with a focus on doing the right thing for our customers Display role model behaviours when dealing with customer requirements Focus the team on delive 4/11/2024 12:39:00 PM 5/2/2024 11:59:00 PM £31,000 - £40,000 DGNOT996368 Contact Centre Customer Contact £31,000 - £40,000 https://domesticandgeneral.current-vacancies.com/Jobs/Advert/3471610?FromSearch=False Senior FP&A Analyst Location: Hybrid working with visits to our office in Wimbledon as and when required Salary: Competitive Contract Type: Permanent, full time We have an exciting opportunity for a Senior FP&A Analyst to join our Group Finance team here at Domestic & General. The role will support the production and consolidation of Group financial forecasts, covering P&L, balance sheet and cash flow over the annual five-year planning cycle and subsequent reforecasts throughout the year. Working with the FP&A Systems Manager, and supported by a Finance Analyst, the Senior FP&A Analyst is also responsible for: Managing the Group budget timetable and keeping everyone to their deadlines to ensure a smooth process. Developing and maintaining forecast models and templates for use by those inputting into the budget process. Consolidating inputs to form the Group forecast, working with Finance and Commercial stakeholders to understand and explain drivers and variances. Extracting reports from the Finance system to track progress of the budget and build variance reports against actuals and previous forecasts. Creation of budget presentations to support Exco and Board review and sign-off. Supporting in the production of a monthly trading pack that goes to the Board including consolidating data and commentary from business stakeholders. Domestic & General is a company with an ambitious future. We are expanding our horizons and entering new markets and we need your expertise to help make it happen. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. These opportunities don’t come around often, so this really is a position not to be missed. Key role responsibilities: Build and manage relationships with key stakeholders inputting into the Group forecast to deliver 4/19/2024 4:54:00 PM 5/3/2024 11:59:00 PM Competitive DGWIM968961 Finance MI and Underwriting Finance Competitive https://domesticandgeneral.current-vacancies.com/Jobs/Advert/3467449?FromSearch=False The Vacancy Talent & Inclusivity Manager Location: Flexible working with regular visits to our office in Wimbledon Salary: Competitive Contract Type: Permanent, Full Time and Part Time Options available Are you a passionate talent and inclusivity professional keen to make your mark in a fast-growing business? Are you looking for your next career move to create a working environment where our colleagues belong, thrive and do their best work? If the answer is yes to both of these then look no further as this could be the ideal opportunity for you! We are excited to announce that we have a new role for a Talent & Inclusivity Manager to join our Talent & Leadership team. In this role you will support the delivery of our stretching Talent and Inclusivity ambition. The focus will be on uplifting our approach to Talent and Inclusivity across D&G, to nurture our talent, create a culture of inclusivity and engagement, and achieve ambitious business outcomes. This role will design, implement and evaluate a range of talent management and Inclusivity interventions for D&G. It will also support the wider team with the implementation of the overall Talent & Leadership ambition, as part of the People Strategy. Domestic & General is a company with an ambitious future. We are expanding our horizons and entering new markets and we need your expertise to help make it happen. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. These opportunities don’t come around often, so this really is a position not to be missed. Key responsibilities: Work closely with Head of Talent, Inclusivity and Engagement to support execution of D&G’s Talent and Inclusivity ambition for 2024-25. Support the entire Talent process, including On-boarding, Talent Identification, Development, M 4/16/2024 7:26:00 PM 5/7/2024 11:59:00 PM Competitive DGWIM997897 Human Resources / L&D / Recruitment HR & Communications Competitive https://domesticandgeneral.current-vacancies.com/Jobs/Advert/3468831?FromSearch=False The Vacancy US Management Accountant Location: Flexible working with visits to our office in Wimbledon as and when required Salary: Competitive Contract Type: Permanent As part of our ambitious global growth, we now have a fantastic opportunity for a Management Accountant to join our International Finance team here at Domestic & General. This role is designed specifically to provide management accounting and tax reporting support in relation to our growing United States market entry. In addition, the role will also cover the management of the Australia and New Zealand month-end reporting. Along with the core accounting and tax elements, there will be a significant focus on the development of internal reporting and cost control tools to provide insight and understanding to the senior leadership team responsible for the US performance. The Management Accountant will be expected to liaise with the wider finance team and other business support functions to enable those functions to make informed business decisions. Domestic & General is a company with an ambitious future. We are expanding our horizons and entering new markets and we need your expertise to help make it happen. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. These opportunities don’t come around often, so this really is a position not to be missed. Key responsibilities: US month-end management accounting, including external state reporting. US monthly sales and used tax compliance. US market cost control and internal reporting, including the following areas:Contact centre cost analysis, cost per acquisition reporting and recruitment monitoring. Travel authorisation and reporting. Budget holder cost monitoring and reporting. Management of the annual budget and reforecasting for the US business. 4/17/2024 5:35:00 PM 5/8/2024 11:59:00 PM Competitive DGWIM998617 Finance MI and Underwriting Finance Competitive https://domesticandgeneral.current-vacancies.com/Jobs/Advert/3469514?FromSearch=False Join D&G in 2024. Start Date: 20th May 2024 Are you a natural-born salesperson? Do you always put your customers first?Want to work for a great company with amazing benefits?If it’s a YES, YES, and YES you should join us as a Customer Sales Advisor. Who we are We are Domestic & General. We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK. Right now, we’re recruiting Customer Service Advisors in a role that offers great work life balance plus a flexible and engaging onboarding experience. The role you’ll do As a Customer Support Advisor in our busy inbound Customer Support & Sales department, you’ll see that customers get a great experience, with problems resolved first time. Using your expert sales skills to give added peace of mind, you will up-sell other products to our customers that best suit their needs. Underpinned by delivering excellent service during conversations, you will truly ensure our customers worlds are kept running. Day-to-day, you’ll: Use your expert knowledge and brilliant communication skills to share new products that they might like. Aim to deal with customers’ queries or issues then and there. Build rapport with customers, get to know their individual needs and put their interests first. What else to expect: In a 3-week training programme you’ll learn our systems, meet your new colleagues, perfect your sales technique and learn what makes a great customer experience. You’ll work on a shift pattern from Monday to Sunday, 8am to 8pm. We’ll provide all the equipment you need, but you must have broadband access. Joining as one of our Customer Sales Advisor's, you will receive extensive training and support allowing you to develop your sales expertise. You will have excellent progression potential at D&G, wit 4/18/2024 12:57:00 PM 5/9/2024 11:59:00 PM £23,000 per year DGNOT998936 Contact Centre Customer Contact £23,000 per year + Average Bonus Earnings of £4,800 per annum https://domesticandgeneral.current-vacancies.com/Jobs/Advert/3471686?FromSearch=False The Vacancy Account Director Location: Hybrid ways of working - Norwalk, Connecticut Salary: Competitive Contract Type: Permanent We have a fantastic opportunity for an Account Director to join our US Client Management team. They will be responsible for developing and maintaining positive long-term relationships with our clients. In addition to this, they will also play a vital role in ensuring the satisfaction and success of our largest clients. They will also be responsible for client retention, driving revenue growth, upsell/cross sell, and expectation management as well as provide valuable insights into client needs and market trends. The Account Director will provide external leadership as the main point of contact and primary company representative to our clients. They will lead external and internal meetings and spearhead growth initiatives for their clients. Ability to collaborate, influence without direct authority, communicate in a straightforward, confident manner with a calm demeanor, and prioritize responsibilities is critical for success. Domestic & General is a company with an ambitious future. We are expanding our horizons and entering new markets and we need your expertise to help make it happen. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. These opportunities don’t come around often, so this really is a position not to be missed. Key responsibilities: Revenue Growth: Develop and execute strategic plans aimed at increasing revenue and adoption of all applicable D & G products and services. Customer Advocacy: Serve as the primary point of contact for assigned accounts ensuring they receive the highest level of service and support. Account Analysis: Forecast and track client account metrics. Develop and deliver strategic business reviews in collaboration 4/19/2024 6:32:00 PM 5/10/2024 11:59:00 PM Competitive DG991930 International Client Management & New Business Competitive https://domesticandgeneral.current-vacancies.com/Jobs/Advert/3465172?FromSearch=False This vacancy is in one of our Sky Inbound sales teams, meaning that you’ll be the first point of contact for customers who call in for help with their Sky equipment. You will represent and promote this well-known household brand, making our customers aware of the Sky Protect product they can purchase, for added peace of mind. You will be taking inbound calls from SKY’s warm customer base, who will benefit from your expert guidance to purchase Sky Protect products that best suit their needs. The Sky Inbound department is a lively, energetic, fun sales driven environment, focused on delivering great sales performance through excellent customer service. On Sky Inbound you can expect plenty of support through coaching and personal development, along with engaging sales focused incentives & initiatives. This department has rotational shift patterns based on a 37.5-hour contract, between the opening hours below. The Recruitment team will be happy to discuss these in more detail should you be shortlisted for telephone interview. Monday – Sunday: 8am - 8pm We’ll take care of providing the equipment you need before you start, but you must have broadband access. About You You will have proven experience in a home-based position or a similar role where you have worked autonomously. Previous targeted sales or customer service experience is a must. A skilled and driven customer service and sales professional. You’ll thrive on beating and exceeding sales targets and have strong sales skills – but you’ll always make sure that the customer’s interests come first. You understand the customer’s perspective and have a natural ability to build a strong rapport and demonstrate empathy when needed through your excellent communication skills. You’ll be a confident multi-tasker who can hit multiple targets whilst being resilient and show a great team spirit! Salary A 4/15/2024 12:12:00 PM 5/10/2024 11:59:00 PM £23,000 per year DGNOT998898 Contact Centre Customer Contact Salary: £23,000 per year + Average Bonus Earnings of £5,040 per annum https://domesticandgeneral.current-vacancies.com/Jobs/Advert/3397615?FromSearch=False D&G Experience Day Tuesday 14th May Via Microsoft Teams Are you exploring new remote opportunities? Do you have a keen interest in joining the world of sales, where you can boost your income with fantastic commission opportunity? If so, we would like to welcome you to join us for our first remote Experience Day! Here you will learn about our Outbound Sales positions, getting a deep understanding of what life is really like! You will learn about the amazing benefits D&G has to offer and the progression potential available, as well as the chance to meet a range of people across the business including managers and fellow advisors. Don’t worry if you do not hold any prior sales experience. We are keen to meet enthusiastic and committed individuals who would like to develop a career and learn new skills. On the day: You will learn about D&G’s history, our company values as well as future, exciting plans for the business. You will even get to meet some of our agents, so you can really understand what your day to day working life would be like! That's not all. By attending the Experience Day you will be guaranteed an interview! (This will take place within the following two weeks after the day) Who are we? We’re Domestic & General (D&G), a proud partner to many leading manufacturer and retail brands worldwide, providing appliance breakdown protection. Basically, if someone’s fridge, dishwasher or even their boiler breaks down, they can rely on us to sort it out. In the UK alone, almost 9 million customers do. What will you be doing if you are successfully hired? You’ll be calling our customers to check their appliances are covered Using your wit, charm and best sales patter to upsell our products Building rapport with our customers and getting to know their needs Helping each customer find the protection package for them Don’t worry, we& 2/9/2024 11:16:00 AM 5/13/2024 9:35:00 AM £23,000 DGNOT980500 Contact Centre Customer Contact £23,000 https://domesticandgeneral.current-vacancies.com/Jobs/Advert/3427656?FromSearch=False Domestic & General is a company with an ambitious future. We are expanding our horizons and entering new markets and we need your expertise to help make it happen. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. These opportunities don’t come around often, so this really is a position not to be missed. About the role This is a new role created to fill the need for a separate team to take responsibility for our Global Checkout. This includes ensuring that all new partner or D&G owner journeys integrate the Global Checkout alongside optimisation of payment methods by region, channel and partner. · Take ownership for the identification, refinement, and articulation of the Global Checkout Product requirements (in the form of high-quality user stories and epics) to the wider product team, ensuring absolute clarity for the developers and the wider business, · Immerse in relevant business process, interviewing stakeholders, and distilling clarity from complex as-is processes; then designing the to-be, · Become a reliable subject-matter expert on the vision and purpose of the product and develop respected opinions on the right design/development decisions to support the achievement of its business objectives. Key Responsibilities Lead the requirements definition & refinement for Global Checkout product development initiatives, collaborating with other Product tribes to ensure a shared understanding of approach and requirements. Works collaboratively with the Product Manager, development team, and business stakeholders to clearly communicate product requirements through precise User Story articulation, Supports the development team with requirements clarification during build ensuring an aligned single product vision. Is responsible for researching and mapping the &ld 3/8/2024 2:38:00 PM 5/13/2024 11:59:00 PM Competitive DGWIM988515 IT & Telecoms Technology & Engineering https://domesticandgeneral.current-vacancies.com/Jobs/Advert/3430152?FromSearch=False Domestic & General is a company with an ambitious future. We are expanding our horizons and entering new markets and we need your expertise to help make it happen. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. These opportunities don’t come around often, so this really is a position not to be missed. About the role This is a new role created to fill the need for a separate team to take responsibility for our Global Checkout. This includes ensuring that all new partner or D&G owner journeys integrate the Global Checkout alongside optimisation of payment methods by region, channel and partner. · Take ownership for the identification, refinement, and articulation of the Global Checkout Product requirements (in the form of high-quality user stories and epics) to the wider product team, ensuring absolute clarity for the developers and the wider business, · Immerse in relevant business process, interviewing stakeholders, and distilling clarity from complex as-is processes; then designing the to-be, · Become a reliable subject-matter expert on the vision and purpose of the product and develop respected opinions on the right design/development decisions to support the achievement of its business objectives. Key Responsibilities Lead the requirements definition & refinement for Global Checkout product development initiatives, collaborating with other Product tribes to ensure a shared understanding of approach and requirements. Works collaboratively with the Product Manager, development team, and business stakeholders to clearly communicate product requirements through precise User Story articulation, Supports the development team with requirements clarification during build ensuring an aligned single product vision. Is responsible for researching and mapping the &ld 3/12/2024 11:00:00 AM 5/13/2024 11:59:00 PM Competitive DGWIM988515 IT & Telecoms Technology & Engineering https://domesticandgeneral.current-vacancies.com/Jobs/Advert/3466209?FromSearch=False Domestic & General is a company with an ambitious future. We are expanding our horizons and entering new markets and we need your expertise to help make it happen. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. These opportunities don’t come around often, so this really is a position not to be missed. Role Purpose: D&G is embarking on a transformative journey to redefine customer service in the appliance industry. As the Intelligent Claims Product Owner, you’ll be solving customer problems through innovative technology to reach business objectives. You’ll own the full product cycle from discovery to delivery, through to launch, adoption, and growth. This a new role that has been created to deliver a step change in how we help our customers to fix their appliances, specifically by enabling them to get to a resolution without an engineer having to visit the property – a programme we call ‘Smart-Fix’. You’ll lead a dynamic squad focused on developing and launching a suite of intelligent, innovation and customer-centric Smart-Fix solutions. The end goal for this position is deliver and evolve products that utilise multiple data sources to deliver a seamless journey for customers to service their appliances, using data as an input. As the limits of technology advance, we know that we need to take advantage of the growing power of AI to bring cutting-edge service to our customers – this role will be at the centre of defining and building these capabilities. This is a high-profile role and will require a Product Owner who’s comfortable with creating innovative products and experienced in working with a blank canvas. Responsibilities: Lead a cross-functional squad in identifying opportunities, conducting product discovery, and driving the delivery of solutions that leverage AI an 4/16/2024 9:29:00 AM 5/20/2024 11:59:00 PM NA DGWIM996925 IT & Telecoms Technology & Engineering https://domesticandgeneral.current-vacancies.com/Jobs/Advert/3426746?FromSearch=False We are looking for a Senior Full Stack Software engineer on a cross-disciplinary agile team developing and supporting high quality web products for business clients. Domestic & General is a company with an ambitious future. We are expanding our horizons and entering new markets and we need your expertise to help make it happen. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. These opportunities don’t come around often, so this really is a position not to be missed. Key Responsibilities Be an important contributing factor in most of the aspects of Software Development Life Cycle. Working with Developers, DevOps, and Engineering teams in a dynamic environment to promote/implement “secure by design” solutions. Delivering high quality code and comfortable being responsible for the quality of that code including writing enough automation to ensure it works as expected. Be an important contributing factor in most of the aspects of Software Development Life Cycle. Working with Developers, DevOps, and Engineering teams in a dynamic environment to promote/implement “secure by design” solutions. Delivering high quality code and comfortable being responsible for the quality of that code including writing enough automation to ensure it works as expected. Skills and experience: Required: Frontend: React, NextJs, Cypress, CSS/SASS/SCSS, HTML5, Backend: NodeJS, Typescript, NextJS, AWS CDK, Mocha Other: Github Actions, Dynamo DB, Build Pipelines, Eslint/Esbuild/prettier, Design patterns, NPM Nice to Haves: Storybook, AWS serverless stack (Lambda/ApiGateway/Cognito) Figma, Jest, IDE – VSCODE, Nx Monorepo, TailwindCSS, OpenAPI, Swagger, MixedPanel, ADRs, Code Documentation, Dependabot 3/8/2024 6:20:00 AM 5/20/2024 11:59:00 PM Competitive DGWIM987952 IT & Telecoms Technology & Engineering Competitive